Call Center Tech

The stack behind every good call.

Dialers, call tracking, routing and reporting. Set up by a team that runs live call programs every day.

Setups we run

Four layers.

Setup, campaigns, answering machine detection and agent screens.

Numbers by source, buyer rules, caps and real-time routing.

Duration, outcome, source and cost per call in one place.

Recording notices, consent logs and DNC checks built in.

Uptime

We plan for failure: a backup internet line, failover routing and alerts, so a bad hour does not become a lost day.

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